Frequently asked questions

We’ve listed here the questions you most frequently ask us. If your question isn’t answered here please do either…

Ring: 01472 311955

Or

Email: sales@excitingfoods.co.uk

 

Do you only sell to the trade?

Yes. We only sell to catering and retail businesses.


How do I order?

If you are ordering for the first time please ring us on: 01472 311955.


What is the delivery lead time?

Typically we work to a 3 day cycle. You place your order on day 1, we load on day 2 and you get delivery on day 3.


How can I get some samples?

If you’d like to buy from us and would like to see samples we will happily send these to you by courier. Please telephone us on 01472 311955 to discuss your requirements.


Where can I see prices?

If you’d like to see our List Prices please telephone us (01472 311955) or email us: sales@excitingfoods.co.uk


How much do I have to order for a delivery?

We work on value of order as opposed to a case quantity. The minimum value of order is £500 for delivery and delivery charges apply up to a value of £1750.


Can I collect my own order?

Yes you can collect your order from our coldstore in Grimsby. There is no minimum value to an order for collection. We need at least an hour from you placing your order to having it ready for collection.


How do I apply for a credit account?

Please ask us for our Credit Application Form. All credit accounts are subject to being able to insure credit extended to your business.